Deltran is dedicated to making sure their
customers are fully satisfied with their Battery Tender purchase. If you or your customers ever have a question or problem, Amanda (left) and Angel in the Deltran Customer Service Department are here to help!

nytime you’re dealing with a customer comeback you’re watching the profit on that original sale fly out the window.
Especially if that comeback turns into a time consuming back-andforth diagnostic session. Like, for instance, a battery that’s always going dead. You’ve sold that customer a Battery Tender and he’s still having problems. One day he rides the bike, the next day nothing. Well, the Battery Tender Customer Service Team is here to help.
     The staff at Deltran realizes that the most important factor in the sale of a Battery Tender is keeping the customer satisfied. Most of the problems encountered with a Battery Tender are user-caused, not the fault of the charger. Only 3/10 of 1% ever come back with a
efect, and the ones that do are usually damaged by a power surge.That’s why Deltran highly recommends that all Battery Tenders be plugged into a surge strip; that alone would eliminate 99% of the returns. Other than that problems range from something as simple as–believe it or not–not plugging the charger in to an AC wall socket, to a tripped GFI outlet or a blown fuse. Simple stuff, but it can eat up valuable counter time and Deltran knows it. That’s why
Battery Tender encourages customers to contact them directly with a problem. Nine times out of ten they can talk that customer through the problem, and if they can’t there’s a customer friendly return policy that will get that customer back in business in a matter of days.
     Any time you’re having a battery/charger problem a first move should be to the Battery Tender website, batterytender.com. You’ll find a virtual library of information here covering all things battery/
charging/starting. So much good information is here, in fact, that some of the biggest tech schools in the country teach right off the Battery Tender website. Usually the FAQ and Technical Info links alone will get that problem solved in no time. Still have questions? The Battery Tender Customer Support team is there for you too, ready and waiting to lend a hand. The toll-free number is 877-456-7901 and you can email questions directly to Customer Service at batterytender. com. The Service/Support Team is well-versed in everything battery and electrical. They’re fielding questions and offering solutions on a daily basis. The problems diagnosed are as varied as the people calling in, too. Sometimes it’s a shorted-out battery causing the trouble, or an alternator not up to snuff. And if that Battery Tender isn’t being hooked up as part of a routine garage program often the problem is as simple as the motorcycle not
being used enough to keep the battery fully charged. Sure, it’s
tough to make these kinds of diagnoses over the phone but with
experience the Battery Tender Customer Service Team has learned how to talk riders through a problem and come up with the right answer. The goal here is to eliminate any Battery Tender problems before that customer throws up his hands in frustration and shows up at your counter demanding a replacement.
     All this is Deltran’s “Service Behind The Sale” and it’s completely free. Anyone regularly using a Battery Tender–and everyone should–and still having battery issues should check out that website or pick up the phone. They’re not alone out there with that problem. Battery Tender is here to help them–and help you, too.